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What the Consumer Protection Act (CPA) Means to You
Like the National Credit Act established the National Consumer Tribunal, the CPA establishes the National Consumer Commission which enforces the provisions of the CPA and protects consumers.
Who does the CPA protect?
Any person acting personally or in a representative capacity may approach a court, the National Consumer Tribunal or the National Consumer Commission to allege that a consumer right entrenched in the CPA has been infringed.
What does the CPA Regulate?
The CPA regulates the goods and services industries.
The CPA regulates the goods and services industries.
In terms of the CPA you have the right to receive goods that are reasonably suitable for the purposes for which they were intended, of good quality, in good working order and free of any defects, and will be usable and durable for a reasonable period of time, having regard to the use to which they would normally be put. If any defects in the goods sold come to light, you have up to 6 months from the sale to return the goods and ask for a full refund or, in the alternative, to ask the seller to repair or replace the goods, to comply with the expectations set out above.
You can ask for help from the National Consumer Commission:
Commissioner: Ms Mamodupi Mohlala
Share Call Number: 0860 266 786
Fax: 0861 515 259
E-mail ncc@thedti.gov.za
Featured Articles
The most far-reaching consumer legislation in years became effective in June 2006. The National Credit Act sets a framework for every type of credit transaction, from microloans to homeloans, from overdrafts to furniture finance. We report on when other protection measures take effect.
In our law a person usually can’t get out of a contract simply because he changes his mind. One needs a good reason to cancel. However, because of the pressure selling of door-to-door salespeople and unsolicited contracts, laws around the world have given consumers certain cooling-off rights to cancel a contract within a defined number of days.
The onus is on shopkeepers to have a prompt and efficient cleaning system if they want to avoid claims of negligence.
The 5-day cooling-off period (entitling a consumer to rescind a credit agreement) is dealt with in Section 121 of the National Credit Act
The Consumer Protection Act allows consumers to cancel a fixed-term agreement prematurely unless both parties are juristic persons.
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What follows is a mere summary of the CPA. No reliance must be placed on the content without first seeking legal advice.
The CPA protects consumer rights and places obligations on the manufacturing, retail and supply industries.
Consumer Protection Act Regulations and Threshold Published on 1 April 2011
This comprehensive guide is provided by the Department of Trade and Industry
Consumer complaints, Complaint procedures, Useful Consumer Contact Details:
What follows applies to an individual tenant. The provisions pertaining to the expiry and renewal of fixed-term agreements do not apply to transactions between juristic persons regardless of their annual turnover or asset value.
Does the Consumer Protection Act, 2008 (“CPA”), which became effective on 1 April 2011, mean the end of the "voetstoots" or "as is" clause?
In terms of section 61 of the CPA, consumers will no longer have to prove negligence on the part of the supplier of a product that has caused harm.
The definition of a franchise agreement in terms of the Consumer Protection Act is fairly broad and this includes a full business concept franchise arrangement, as well as similar arrangements such as license, distribution and agency arrangements or contracts.
The CPA does not apply to juristic persons if their income or assets exceed a prescribed threshold
The shared cost of the house inspection is money well spent
Chapter 9 of the Consumer Protection Act (CPA) deals with the Right to Fair, Just & Reasonable Terms & Conditions.
The CPA includes the regulation of goods and services with actual or potential environmental and/or health impacts.